Complete Cisco AnyConnect Secure Mobility Client for Windows, Mac OS X 'Intel' and Linux (x86 & x64) platforms for Cisco IOS Routers &am. Contents: Chrome Removes Support for the NPAPI Plugin Interface Jabber SDK introduces Chrome Extension/Native Host Windows and Mac 64-bit Chrome Support Mac OS X 10.9.5 and 10.10 Application Signature Update New Native Video Rendering Window Updated.
|
Unified CCX and Unified IP IVR | Supported Unified UCCX and Unified IP IVR Upgrade Paths1 | CAD/CSD | Co-resident Unified Intelligence Center | Co-resident Finesse | APIs |
---|---|---|---|---|---|
|
|
|
|
| CTI API
For Unified CCX configuration APIs and Finesse APIs, see the Cisco Unified Contact Center Express Developer Guide, located at developer.cisco.com/web/uccxapi/home. |
- Upgrades are supported from the Engineering Specials of all the mentioned Unified CCX versions.
Cisco Unified Communications Manager and Business Edition 60001,1a and 70001,1a | Gateways for Outbound Agent and IVR2 | Cisco MediaSense | Cisco Unified Presence Server (CUPS) | Cisco SocialMiner | Cisco Prime Collaboration | |||
---|---|---|---|---|---|---|---|---|
9.x | 10.x | 11.x | Prime Deployment | Prime Assurance6 | ||||
|
|
| Router Series
Cisco IOS
|
|
|
|
|
|
1. All the Engineering Special releases of Cisco Unified Communications Manager are qualified with Unified CCX if the corresponding Service Update version of the Unified CM is qualified with Unified CCX.
1a. All the Service Update (SU) releases of Cisco Unified Communications Manager are presumed qualified with Unified CCX if the corresponding release version of the Unified CM is qualified with Unified CCX.
2. Outbound Agent (Predictive and Progressive) and Outbound IVR are supported only on IOS versions that incorporate Call Progress Analysis. For information on Call Progress Analysis, see http://www.cisco.com/en/US/tech/tk652/tk701/tech_tech_notes_list.html.
3. 15.3(3)M3 supports IPV6. Cisco Unified Communications Manager does not support SIP IPv6 signaling over UDP where the MTU is greater than 1500. To ensure that calls do not fail, change the transport protocol to TCP.
4. SocialMIner 10.6(1) and 10.6(2) support Cisco Agent Desktop-based single session web chat and agent email, and Finesse-based multisession web chat and email.
5. Cisco Agent Desktop and Cisco Finesse are not supported at the same time for web chat and email features.
6. Advanced license is required.
7. CUBE is supported with the SIP Outbound Dialer and CPA; supported versions of CUBE are ISR Pi27 15.5(2) and ASR XE315.
8. For Unified CCX 10.6(1) to be compatible with Unified CM 11.x, install the COP version ciscouccx.106x.cucm11x-compatible.14.cop.sgn.
1a. All the Service Update (SU) releases of Cisco Unified Communications Manager are presumed qualified with Unified CCX if the corresponding release version of the Unified CM is qualified with Unified CCX.
2. Outbound Agent (Predictive and Progressive) and Outbound IVR are supported only on IOS versions that incorporate Call Progress Analysis. For information on Call Progress Analysis, see http://www.cisco.com/en/US/tech/tk652/tk701/tech_tech_notes_list.html.
3. 15.3(3)M3 supports IPV6. Cisco Unified Communications Manager does not support SIP IPv6 signaling over UDP where the MTU is greater than 1500. To ensure that calls do not fail, change the transport protocol to TCP.
4. SocialMIner 10.6(1) and 10.6(2) support Cisco Agent Desktop-based single session web chat and agent email, and Finesse-based multisession web chat and email.
5. Cisco Agent Desktop and Cisco Finesse are not supported at the same time for web chat and email features.
6. Advanced license is required.
7. CUBE is supported with the SIP Outbound Dialer and CPA; supported versions of CUBE are ISR Pi27 15.5(2) and ASR XE315.
8. For Unified CCX 10.6(1) to be compatible with Unified CM 11.x, install the COP version ciscouccx.106x.cucm11x-compatible.14.cop.sgn.
Unified CCX | Cisco Unified Communications Manager | Compliance Recording/Quality Management/Advanced Quality Management1,2 | Workforce Management (WFM)3 |
---|---|---|---|
|
|
|
|
1. Compliance Recording/Quality Management/Advanced Quality Management (CR/QM/AQM) are 32-bit applications.
a. Support for the application client operation on Windows 7 64-bit machines is through WoW64 emulator mode.
b. Desktop-based monitoring and recording is not supported in WoW64 mode.
2. Cisco QM has direct dependencies upon Cisco Unified Communications Manager for CTI and SIP events. Therefore, QM compatibility with Unified CM is limited to the current Unified CM version at the time of release and at least one prior version. Previous versions of QM are not generally updated for compatibility with new versions of Unified CM. Therefore, when you plan an upgrade, consult the appropriate QM Installation Guide for Unified CM compatibility. See footnote on individual QM versions to identify the Unified Communications Manager versions that are supported by that QM.
3. All associated Service Updates are supported with compatible versions of WFM.
a. Support for the application client operation on Windows 7 64-bit machines is through WoW64 emulator mode.
b. Desktop-based monitoring and recording is not supported in WoW64 mode.
2. Cisco QM has direct dependencies upon Cisco Unified Communications Manager for CTI and SIP events. Therefore, QM compatibility with Unified CM is limited to the current Unified CM version at the time of release and at least one prior version. Previous versions of QM are not generally updated for compatibility with new versions of Unified CM. Therefore, when you plan an upgrade, consult the appropriate QM Installation Guide for Unified CM compatibility. See footnote on individual QM versions to identify the Unified Communications Manager versions that are supported by that QM.
3. All associated Service Updates are supported with compatible versions of WFM.
- For information about UC Virtualization Supported Hardware, see Collaboration Virtualization Hardware
- For information about Unified Communications in a Virtualized Environment, see Cisco Collaboration Virtualization
- For information about Virtualization for Cisco Unified Contact Center Express, see Virtualization for Cisco Unified Contact Center Express
- For information about Virtualization for Cisco SocialMiner, see Virtualization for Cisco SocialMiner
MRCP | VXML | Speech Servers | |||
---|---|---|---|---|---|
IBM WebSphere Voice Server | Nuance 9.01, 2 | Nuance 10.01, 2 | Scansoft/Nuance1 | ||
|
|
|
|
|
|
- Latest version of the ASR-TTS packages recommended by Nuance can be used. See http://network.nuance.com/portal/server.pt. Using the latest Nuance packages will not impact the integration functionality between Unified CCX and Nuance until there is any major change by Nuance in the underlying design. However, customer should maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
- Nuance Version 9.0 and later versions should use OSR 3.1.x as the Grammar Variant. Nuance 8.5 and older versions continue using 'Nuance' as the Grammar Variant.
Oracle 10g R2, Oracle 10g XE |
Oracle 11g R2 |
Sybase Adaptive Server 12 |
IBM DB2 8.2, 10.5 |
MS SQL Server 2005 |
MS SQL Server 2008 |
MS SQL Server 2012 |
MS SQL Server 2014 |
Note: Unified CCX connection to external databases has been qualified only for non encrypted connections and hence is not supported with encryption.
CAD Email | Finesse Email |
Microsoft Exchange Server 2007 - Enterprise Edition | Microsoft Exchange Server 2010 - Enterprise Edition |
Microsoft Exchange Server 2010 - Enterprise Edition | Microsoft Exchange Server 2013 - Enterprise and Standard Edition |
Microsoft Exchange Server 2013 - Enterprise and Standard Edition1 |
1. a. The maximum supported concurrent email agents with Microsoft Exchange 2013 is 30.
b. The maximum supported number of Agent E-Mail CSQs with Microsoft Exchange 2013 is 30.
b. The maximum supported number of Agent E-Mail CSQs with Microsoft Exchange 2013 is 30.
![Cisco uccx documentation Cisco uccx documentation](https://networkhobo.com/img/screenshot-2013-12-23-08-47-19.png)
Internet Explorer 10 Native Mode | Internet Explorer 11 Native Mode | Internet Explorer 10 Compatibility Mode | Internet Explorer 11 Compatibility Mode | Firefox | |
---|---|---|---|---|---|
Unifed CCX Administration1, 2 | Yes | Yes | Yes | Yes | Firefox 31 Extended Supported Releases (ESRs) and higher ESRs |
Cisco Finesse | Yes | Yes | No | No | |
Cisco Agent Desktop | Yes | Yes | No | No | |
Cisco Unified Intelligence Center (Live Data Gadgets) | Yes | Yes | No | No | |
Cisco Unified Intelligence Center | No | No | Yes | Yes |
1. Disable the pop-up blocker to access Unified CCX Administration web application.
2. For Internet Explorer 11, ensure that the Emulation Document Mode is set to Edge (Default).
2. For Internet Explorer 11, ensure that the Emulation Document Mode is set to Edge (Default).
Windows XP Professional | Windows 7 32-bit | Windows 7 64-bit with WoW64 | Windows 8 | Windows 8.1 | Red Hat Enterprise Linux v6 | Mac OS X | Android | AppleiOS with Safari browser | |||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Enterprise | Professional | Ultimate | Enterprise | Professional | Ultimate | ||||||||
CAD, CDA, CSD | No | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | No | No | No | No |
Editor | Yes
| No | No | Yes | Yes | Yes | Yes | No | No | No | No | No | No |
Finesse | No | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | No | Yes
| No | No |
Mobility Devices Support for Mobile Skill Manager | No | No | No | No | No | No | No | No | No | No | No | Yes
| Yes
|
CAD, CDA, CSD | Cisco Finesse |
---|---|
Citrix Xen 6.5 | VMware View 4.6, 5.x |
Microsoft Terminal Services win28r2 | Citrix Xen 4.x, 5.0, 5.5, 5.6, 6.0, 6.5, 7.0, 7.1, 7.5, 7.6 |
- The Cisco Unified Intelligence Center and Cisco Unified Contact Center Express Administration are not supported on virtual desktops.
Cisco Finesse |
---|
Citrix XenApp 6.5, 7.5, 7.6 |
Cisco Unified IP Phones for Cisco Agent Desktop | Cisco Unified IP Phones for Cisco IP Phone Agent | Cisco Unified IP Phones for Desktop / Endpoint Monitoring | Cisco Unified IP Phones for Cisco Finesse8 |
---|---|---|---|
Cisco IP Communicator1 | Cisco IP Communicator1 | Cisco IP Communicator1,6, 7 | Cisco IP Communicator1 |
Cisco IP Phone 6911 | Cisco IP Phone 69212 | Cisco IP Phone 6911 | Cisco IP Phone 69212 |
Cisco IP Phone 69212 | Cisco IP Phone 69412 | Cisco IP Phone 69212, 8 | Cisco IP Phone 69412 |
Cisco IP Phone 69412 | Cisco IP Phone 69453 | Cisco IP Phone 69453 | Cisco IP Phone 7911G |
Cisco IP Phone 69453 | Cisco IP Phone 69612 | Cisco IP Phone 7911G8 | Cisco IP Phone 7941G |
Cisco IP Phone 69612 | Cisco IP Phone 7911G | Cisco IP Phone 7931G4 | Cisco IP Phone 7942G |
Cisco IP Phone 7911G | Cisco IP Phone 7925G | Cisco IP Phone 7940G | Cisco IP Phone 7945G |
Cisco IP Phone 7921G | Cisco IP Phone 7931G4 | Cisco IP Phone 7941G-GE | Cisco IP Phone 7961G |
Cisco IP Phone 7925G | Cisco IP Phone 7940G | Cisco IP Phone 7942G8 | Cisco IP Phone 7962G |
Cisco IP Phone 7931G4 | Cisco IP Phone 7941G | Cisco IP Phone 7945G8 | Cisco IP Phone 7965G |
Cisco IP Phone 7940G | Cisco IP Phone 7941G-GE | Cisco IP Phone 7960G | Cisco IP Phone 8811 |
Cisco IP Phone 7941G | Cisco IP Phone 7942G | Cisco IP Phone 7961G8 | Cisco IP Phone 89419 |
Cisco IP Phone 7941G-GE | Cisco IP Phone 7945G | Cisco IP Phone 7961G-GE | Cisco IP Phone 89459 |
Cisco IP Phone 7942G | Cisco IP Phone 7960G | Cisco IP Phone 7962G8 | |
Cisco IP Phone 7945G | Cisco IP Phone 7961G | Cisco IP Phone 7965G8 | |
Cisco IP Phone 7960G | Cisco IP Phone 7961G-GE | Cisco IP Phone 7970G | |
Cisco IP Phone 7961G | Cisco IP Phone 7962G | Cisco IP Phone 7971G-GE | |
Cisco IP Phone 7961G-GE | Cisco IP Phone 7965G | Cisco IP Phone 7975G | |
Cisco IP Phone 7962G | Cisco IP Phone 7970G | Cisco IP Phone 89418 | |
Cisco IP Phone 7965G | Cisco IP Phone 7971G-GE | Cisco IP Phone 89458 | |
Cisco IP Phone 7970G | Cisco IP Phone 7975G | ||
Cisco IP Phone 7971G-GE | Cisco IP Phone 89415 | ||
Cisco IP Phone 7975G | Cisco IP Phone 89455 | ||
Cisco IP Phone 7985G | |||
Cisco IP Phone 8941 | |||
Cisco IP Phone 8945 |
1. For supported Cisco IP Communicator (SCCP) versions, see Cisco Unified Communications Manager Software Compatibility Matrix, available at: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html.
2. Supported on Phone Firmware Version 8.5.2 and later versions.
3. Supported from phone load 9.2.1 and later versions.
4. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.
5. Due to the defects CSCts68408 and CSCts68415, the IPPA functionality is supported only from phone load 9.1.2ES1 and later versions.
6. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
7. CAD-based recording or monitoring, and IP phone-based recording will not work at the same time with Cisco IP Communicator.
8. All Cisco Finesse phones support BiB.
9. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.
2. Supported on Phone Firmware Version 8.5.2 and later versions.
3. Supported from phone load 9.2.1 and later versions.
4. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.
5. Due to the defects CSCts68408 and CSCts68415, the IPPA functionality is supported only from phone load 9.1.2ES1 and later versions.
6. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
7. CAD-based recording or monitoring, and IP phone-based recording will not work at the same time with Cisco IP Communicator.
8. All Cisco Finesse phones support BiB.
9. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.
Cisco Unified IP Phones for Cisco Agent Desktop | Cisco Unified IP Phones for Cisco IP Phone Agent | Cisco Unified IP Phones for Desktop / Endpoint Monitoring | Cisco Unified IP Phones for Cisco Finesse6 |
---|---|---|---|
Cisco IP Phone 69213 | Cisco IP Phone 69213 | Cisco IP Phone 69451 | Cisco IP Phone 6961 |
Cisco IP Phone 69451 | Cisco IP Phone 6941 | Cisco IP Phone 69615 | Cisco IP Phone 7821 |
Cisco IP Phone 7821 | Cisco IP Phone 69451 | Cisco IP Phone 78215 | Cisco IP Phone 7841 |
Cisco IP Phone 7841 | Cisco IP Phone 7821 | Cisco IP Phone 78415 | Cisco IP Phone 7861 |
Cisco IP Phone 7861 | Cisco IP Phone 7841 | Cisco IP Phone 78615 | Cisco IP Phone 7911G |
Cisco IP Phone 7911G | Cisco IP Phone 7861 | Cisco IP Phone 7911G5 | Cisco IP Phone 7941G |
Cisco IP Phone 7931G2 | Cisco IP Phone 7911G | Cisco IP Phone 7931G2 | Cisco IP Phone 7942G |
Cisco IP Phone 7941G | Cisco IP Phone 7931G2 | Cisco IP Phone 7941G5 | Cisco IP Phone 7945G |
Cisco IP Phone 7941G-GE | Cisco IP Phone 7941G | Cisco IP Phone 7941G-GE | Cisco IP Phone 7961G |
Cisco IP Phone 7942G | Cisco IP Phone 7941G-GE | Cisco IP Phone 7942G5 | Cisco IP Phone 7962G |
Cisco IP Phone 7945G | Cisco IP Phone 7942G | Cisco IP Phone 7945G5 | Cisco IP Phone 7965G |
Cisco IP Phone 7961G | Cisco IP Phone 7945G | Cisco IP Phone 7961G5 | Cisco IP Phone 7975G |
Cisco IP Phone 7961G-GE | Cisco IP Phone 7961G | Cisco IP Phone 7961G-GE | Cisco IP Phone 8811 |
Cisco IP Phone 7962G | Cisco IP Phone 7961G-GE | Cisco IP Phone 7962G5 | Cisco IP Phone 8841 |
Cisco IP Phone 7965G | Cisco IP Phone 7962G | Cisco IP Phone 7965G5 | Cisco IP Phone 8851 |
Cisco IP Phone 7970G | Cisco IP Phone 7965G | Cisco IP Phone 7970G | Cisco IP Phone 8861 |
Cisco IP Phone 7971G-GE | Cisco IP Phone 7970G | Cisco IP Phone 7971G-GE | Cisco IP Phone 89617 |
Cisco IP Phone 7975G | Cisco IP Phone 7971G-GE | Cisco IP Phone 7975G5 | Cisco IP Phone 99517 |
Cisco IP Phone 8841 | Cisco IP Phone 7975G | Cisco IP Phone 8841 | Cisco IP Phone 99717 |
Cisco IP Phone 8851 | Cisco IP Phone 8841 | Cisco IP Phone 8851 | Cisco Jabber for Windows - Version 9.65, 10.6.15 |
Cisco IP Phone 8861 | Cisco IP Phone 8851 | Cisco IP Phone 8861 | Cisco IP Phone DX650 |
Cisco IP Phone 8961 | Cisco IP Phone 8861 | Cisco IP Phone 89615 | |
Cisco IP Phone 9951 | Cisco IP Phone 8941 | Cisco IP Phone 99515 | |
Cisco IP Phone 9971 | Cisco IP Phone 8945 | Cisco IP Phone 99715 | |
Cisco Jabber for Windows - Version 9.2.4, 9.64, 10.6.14 | Cisco IP Phone 8961 | Cisco Jabber for Windows - Version 9.2.4, 9.64, 10.6.14 | |
Cisco IP Phone DX650 | Cisco IP Phone 9951 | Cisco IP Phone DX650 | |
Cisco IP Phone 9971 |
1. Supported from phone load 9.2.1 and later versions.
2. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.
3. Supported on Phone Firmware Version 9.3.1 and later versions.
4. Unified CCX supports Cisco Jabber for Windows as an agent device only for voice interaction. For home agents, set Jabber to Extend Mode so that the agents can select or edit the remote destination number.
5. Cisco Unified IP Phones that support the Built-in-Bridge (BiB). These phones are used for Cisco Unified Communications Manager based recording and monitoring.
6. All Cisco Finesse phones support BiB.
7. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.
2. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.
3. Supported on Phone Firmware Version 9.3.1 and later versions.
4. Unified CCX supports Cisco Jabber for Windows as an agent device only for voice interaction. For home agents, set Jabber to Extend Mode so that the agents can select or edit the remote destination number.
5. Cisco Unified IP Phones that support the Built-in-Bridge (BiB). These phones are used for Cisco Unified Communications Manager based recording and monitoring.
6. All Cisco Finesse phones support BiB.
7. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.
Cisco Uccx Editor For Mac Os X
Note: The Cisco Mobile Supervisor application is withdrawn from the Cisco App Store. Cisco does not provide support for Cisco Mobile Supervisor deployments.
EX 60 Cisco TelePresence System 6.0.0 1 |
EX 90 Cisco TelePresence System 6.0.0 1 |
1. Deployment of Cisco TelePresence EX series endpoints with Unified CCX requires the engagement of the Cisco Remote Expert Team.
For information on supported Cisco Unified Communications Manager releases, see Compatibility Information for Cisco TelePresence System, available at: http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html.
Cisco VPN Client for Desktop Clients | Internal Unified CCX Database (IDS) | Transport Layer Security (TLS) | Security/Antivirus Software | Serviceability | |
---|---|---|---|---|---|
Network Management | Real Time Monitoring Tool (RTMT) Plugin | ||||
Cisco AnyConnect 3 and later versions | Informix IDS 11.70.UC7XA |
| SELinux is installed and configured by Unified CCX Installer | Prime Collaboration Assurance |
|
CAD, CDA, CSD | Server |
---|---|
JRE 1.7.0_51 and later versions | Sun JRE 1.7.0_40
|
ASR Grammar for Workflow Steps | CAD/CSD Supported Languages | Cisco IP Phone Agent Supported Languages | Unified Intelligence Center | Unified CCX Administration | Finesse | IVR Prompts | MediaSense | SocialMiner | TTS | VXML Grammar | Workforce Management | Quality Management | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Arabic | No | No | No | No | No | No | Yes | Yes | No | No | No | ||
Canadian French | Yes | Yes | Yes | Yes | No | No | Yes | No | Yes | No | No | ||
Cantonese | No | No | No | No | No | No | No | No | No | No | No | ||
Cantonese HongKong | No | No | No | No | No | No | Yes | No | No | No | No | ||
Chinese | No | No | No | No | No | No | No | No | No | No | No | ||
Czech | No | No | No | No | No | No | Yes | No | No | No | No | ||
Danish | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | ||
Dutch | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | ||
English | Yes (GB, US) | Yes | Yes | Yes (GB, US) | Yes | Yes | Yes (AU, CA, GB, US) | Yes (US) | Yes | Yes | Yes | ||
Finnish | No | Yes | No | Yes | No | Yes | Yes | Yes | Yes | No | No | ||
French | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | ||
German | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | ||
Hebrew | No | No | No | No | No | No | Yes (IL) | No | No | No | No | ||
Hungarian | No | No | No | No | No | No | Yes | No | No | No | No | ||
Italian | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | ||
Japanese | Yes | Yes | Yes (Katakana) | Yes | No | Yes | Yes | Yes | Yes1 | No | Yes | ||
Korean | No | Yes | No | Yes | No | Yes | Yes | Yes | Yes1 | No | Yes | ||
Malay | No | No | No | No | No | No | Yes | No | No | No | No | ||
Chinese Mandarin | No | No | No | No | No | No | Yes and also Mandarin (Taiwan) | No | Yes1 and also in Taiwan1 | No | No | ||
Norwegian | No | Yes | No | Yes | No | Yes | Yes | Yes | Yes | No | No | ||
Polish | No | Yes | Yes | No | No | Yes | Yes | Yes | Yes | No | No | ||
Portuguese | No | Yes (Brazilian) | Yes (Brazilian) | Yes and also in Portuguese(Brazilian) | No | Yes | Yes (Brazilian) | Yes (Brazilian) | Yes (Brazilian) | Yes (Brazilian) | Yes (Brazilian) | ||
Russian | No | Yes | No | Yes | No | Yes | Yes | Yes | Yes | No | Yes | ||
Simplified Chinese | No | Yes | No | Yes | No | Yes | No | Yes | No | No | Yes | ||
Spanish | Yes (CO, ES, MX) | Yes | Yes | Yes | No | Yes | Yes (CO, ES, MX, US) | Yes | Yes | Yes | Yes | ||
Swedish | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | ||
Thai | No | No | No | No | No | No | Yes | No | No | No | No | ||
Traditional Chinese | No | Yes | No | Yes | No | Yes | No | Yes | No | No | Yes | ||
Turkish | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | No | No |
1. Not supported for Customer-side Chat Transcript PDF output.
For more information on Cisco Remote Expert Mobile, see the Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile.
Apple iOS 7 and iOS 8 Devices | Models |
---|---|
iPad | iPad Air, iPad Air 2, iPad 2, iPad 3rd Generation, iPad 4th Generation |
iPad Mini | iPad Mini, iPad Mini with Retina Display, iPad Mini 3 |
iPhone | iPhone 4S, iPhone 5, iPhone 5C, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 7, iPhone 7 Plus |
iPod Touch | iPod Touch 5th Generation |
Android Vendors | Models |
---|---|
Samsung | Galaxy S4, S4 Mini, S5, S5 Mini, S6 Galaxy Note III (or newer) Galaxy Tab S, Tab 4 (8.4' and 10.1') |
Nexus 5, 6, 7, 9, and 10 | |
LG | G2, Optimus G3 |
Motorola | Moto G |
HTC | One M7, M8, One Max |
HP | Slate 7, 8, and 10 |
Additional Notes:
- Devices must be running Android version 4.1.2 or later (Jellybean, KitKat, Lollipop, Marshmallow, Nougat).
- Not all devices have been tested, but the above are known to work.
System Requirement | Jabber for Windows and Finesse Agent Desktop | Jabber for Mac and Finesse Agent Desktop |
---|---|---|
Operating System |
|
|
Installed RAM | 4 GB | 4GB |
Free physical memory | 2 GB | 2 GB |
Free disk space | 1 GB | 1 GB |
CPU speed and type | 4th Generation Intel Core i3 or later | 1.6-GHz dual-core Intel Core i5 or later on the following hardware:
|
GPU | DirectX 11 on Microsoft Windows 7 | N/A |
I/O ports | USB 2.0 for USB camera and audio devices | USB 2.0 for USB camera and audio devices |
Screen resolution | For Finesse clients, the minimum supported screen resolution is 1024x768. | For Finesse clients, the minimum supported screen resolution is 1024x768. |
Browser | Supported Version | Verified Against | Plug-in Required | Platform / Operating System |
---|---|---|---|---|
Google Chrome | 33+ | 47 | No |
|
Mozilla Firefox | 28+ | 40-43 | No |
|
Microsoft Internet Explorer | 11 | 11 | Yes | Windows |
Apple Safari | 8+ | 8.3 | Yes | OSX |
Microsoft Edge | 12+ | 12 | No | Windows 10 Co-browsing only—no Voice & Video |
Opera | 28+ | N/A | No |
|
Note: Mobile browsers are not supported.
In Short Hacks: Recently Cisco has released a new version of the network simulator and guess what Cisco has come up with this version i.e Cisco Packet Tracer 7.1.1. Now you can use this network simulator on your Windows 32/64 Bit and 64-Bit of Linux Debian and MAC OS as well. However, In this article, we have covered each and every concept related to cisco packet tracer and what exactly this system is used for and how to use it in detail.
A network is like the nerve that controls all the components of the computer. The network connects the hardware, software, and one system to other. It is comprised of numerous devices, routers, computers, and switches. These devices are connected to each other through wires, cables, or wireless signals. Cisco Packet Tracer is one such useful visual simulation tool which allows its users to keep a check on these networks. To build a community or a networking system, it is important to understand the basics of how to build a wireless network.
Also Read: Download Bluestacks App For Windows 7/8/8.1/10
Cisco Uccx Documentation
Contents:
Text Editor For Mac Os X
- 1 Cisco Packet Tracer 7.2 for MAC and Windows
- 1.0.1 Conclusion:
What is Cisco?
Cisco is the largest networking company in the world. Cisco Systems was founded in December 1984 by Leonard Bosack and Sandy Lerner, two Stanford University computer scientists, who pioneered the concept of a local area network (LAN) being used to connect geographically disparate computers over a multiprotocol router system.
Networking basics: Cisco Packet Tracer
Basically, a network is build up with more than two computers. These computers or devices are interconnected with one another. They share a resource like an internet, CD, or printers. With the help of networking, we can share or exchange files within the network. They allow the electronic communications through networking. The telephonic system also has networking through which the communication or conversations are made. The computers are linked through cables or telephone lines. Also, wireless networking is made using radio waves, infrared beam lights, or satellites.
Types of Networking:
Few common types of networks include WAN, WLAN, MAN, and SAN. WAN is Wide Area Network in which the network can be connected to the devices that are far apart. The devices within one or more kilometers can be connected using WAN. WLAN is Wireless Local Area Network in which the two or more devices are connected using some wireless means. For example, mobile phones connected using Bluetooth or hotspot.
The network used within a small area of the school, college or office area. MAN is a Metropolitan Area Network in which computers within the same region or a geographic location. They share the same resources within a wide range of area. SAN is known as Storage Area Network or Server Area Network. It is also called as small area network.
Also, Read Download OS X El Capitan on Mac.DMG (Working Link)
Cisco Certified Network Associate:
CCNA is a technology that handles routing and switching. Once the switches and routes are arranged in the proper design, then the network would be strong. The CCNA focus majorly on the security operations, cloud, service providers and wireless. Learning a networking system will be interesting. The devices can be connected to each other using these routers, switches, and design physically. Also, they are interconnected with the help of infrared light beams, wireless, satellite rays and more.
Networking would combine or merge all system together thus forming an easy way to communicate, share or receive data. Signals can pass through devices to indicate the GPS locations. With the help of satellite signals, we will be able to receive and send location details. Many of the devices now able to track the exact location using Cisco Packet Tracker.
Information technology is booming greatly. Many students are interested in learning about information technology. Knowing the technology would be like discovering something new every day. This can also be learned through online courses. Learning about networking through CCNA and getting certified, adds more value to your profile.
Though many students learn about technology, networking, and other things, they are not clear on how to implement. Learning through Cisco would help to know things deeply and clearly. Knowing how to implement is necessary.
Cisco Packet Tracer helps you to learn the following particulars.
1. Basic operations like file commands, the configuration of devices, and visualization.
Cisco Uccx Design Guide
2. Simulation of networkcommunication (it tracks the travel of data and other interactions).
3.Visualization of logical and physicalmodes of network
4. Networkingpractices and understanding the extensive Packet tracer is used to track or locate the devices like iOS, Android, and other devices.
Learning about packet tracer should first help you to learn about navigation. The geographiclocation should be tracked correct, and this is why navigation is important. The main user interface must be navigated to locate the device.
Build or develop a neat and simple network topology. Know the difference between logical and physicalnetworking. Detect the device with sample tests and thus resulting in a strong network. Finally, you can become a Cisco networking member through the certification.
Requirements
- Microsoft Windows (XP/7 / 8.1 / 10) or Linux Ubuntu (14.04 64-bits)
- At least Pentium 4 (2.5 GHz)
- A minimum of 2GB RAM (4GB recommended)
- 700 MB of storage space
- A minimum screen resolution of 1024 x 768
Download Cisco Packet Tracer 7.1.1 for Windows 64-bit (Download)
Also Read: How To Download Video & Shows from Netflix? Netflix Downloader
Conclusion:
This is all you need to know about Cisco Packet Tracerand its features. If you have any download or mirror links then please let us know and also, If you have any queries, then please let us know about it in the comments section below. cisco packet tracer tutorial 2018
Incoming Searches:
cisco packet tracer download for mac
cisco packet tracer 7.1 download
cisco packet tracer 7.1 free download
cisco packet tracer 7.1 download
cisco packet tracer student download
cisco packet tracer tutorial
cisco packet tracer 7.1.1 download
cisco packet tracer 6.2 free download